Shipping Policy
⏱️ Processing Time
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Standard orders are processed within 1 to 2 business days.
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Custom/bulk requests may require additional processing time based on job complexity.
📦 Shipping Rates & Delivery
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Standard courier delivery typically takes 2 to 5 business days.
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Local deliveries and store pickups are available for immediate fulfillment.
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Standard shipping charges apply based on package weight and delivery location.
📍 Order Tracking & Damaged Goods
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Tracking numbers or dispatch updates are provided upon shipment.
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Please inspect packages upon receipt and report any damaged or missing items within 24 hours for immediate resolution.
Refund Policy
🔄 Eligibility for Returns & Exchanges
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Items can be returned or exchanged within 3 to 7 days of delivery if they are defective, damaged upon arrival, or incorrect.
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To be eligible, items must be unused, in their original condition, and accompanied by original packaging or proof of purchase.
⛔ Non-Refundable & Custom Items
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Customized products, tailored orders, or specially printed goods are non-refundable once production has started, unless there is a manufacturing defect or printing error on our part.
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Clearance or sale items are non-returnable.
💰 Refund Process
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Once the returned item is received and inspected, approved refunds will be processed via your original payment method or local digital bank/transfer.
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Return shipping fees are non-refundable unless the return is due to an error on our part (e.g., wrong or damaged item sent).
📞 How to Claim
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Contact our support team within 24–48 hours of receiving a damaged or incorrect order with your invoice and photos of the issue.
Cancellation / Return / Exchange Policy
🛑 Order Cancellation Policy
⚡ Before Processing & Production
Standard Orders: Can be canceled free of charge within 12 to 24 hours of placing the order, provided it has not been shipped.
Custom Orders: Must be canceled before production begins. Once design approval is given and printing/customization has started, cancellations cannot be accepted.
📲 How to Cancel: Contact our support team immediately via phone or WhatsApp with your order details.
🔄 Return & Exchange Policy
⏳ Timeframe & Eligibility
Returns or exchanges must be requested within 3 to 7 days of delivery.
Items must be unused, in their original condition, and returned with original packaging and invoice/receipt.
❌ Non-Returnable & Non-Exchangeable Items
Customized & Tailored Products: Specially printed or custom-made goods cannot be returned or exchanged unless there is a clear manufacturing defect or printing error on our part.
Clearance / Sale Items: All promotional or discounted items are final sale.
💰 Refund Policy
💳 Processing Refunds
Once the returned item is received and inspected, approved refunds will be issued within 3 to 5 business days via your original payment method or preferred local digital transfer.
Delivery Charges: Original shipping fees are non-refundable. Return shipping costs are covered by the customer unless the item sent was incorrect or defective.
⚠️ Damaged or Wrong Goods: Please inspect package contents upon receipt and report any damage or discrepancy within 24 hours along with photos/videos for immediate replacement.